Effective Date: September 12, 2025

At Oliva Beauty, customer satisfaction and transparency are at the heart of our operations. This Sales Policy sets out the terms, conditions, and practices that apply when you purchase products from our store, whether online or through direct contact. Our aim is to ensure that every transaction is clear, fair, and beneficial for both our customers and our brand. By purchasing from Oliva Beauty, you agree to the terms outlined in this Sales Policy.

1. Scope of Sales

This Sales Policy applies to all skincare products, beauty accessories, and related goods sold under the Oliva Beauty brand. We reserve the right to introduce new product categories, discontinue existing items, or update formulas, packaging, and availability without prior notice. Customers are encouraged to review product descriptions carefully before purchase.

2. Product Information & Accuracy

• We strive to ensure all product descriptions, ingredient lists, images, and prices displayed on our website are accurate and up-to-date.
• Despite our best efforts, typographical errors, inaccuracies, or omissions may occur. We reserve the right to correct such information at any time without prior notice, including after you have placed an order.
• Colors and textures of products displayed on screens may vary slightly due to device settings and lighting; such variations do not constitute defects.

3. Pricing Policy

• All prices are displayed in U.S. Dollars (USD) and include applicable taxes unless otherwise stated.
• Prices may be adjusted due to promotions, seasonal offers, supplier changes, or inflationary costs. Orders placed before a price change will not be affected.
• Discount codes, vouchers, or promotional offers must be applied at checkout and cannot be redeemed retroactively.

4. Order Placement & Confirmation

Orders are considered valid only when:

• Accurate customer and shipping information is provided.
• Full payment has been successfully processed through our secure payment gateway.
• An order confirmation email has been issued by Oliva Beauty to the email address provided at checkout.

Oliva Beauty reserves the right to refuse or cancel an order if:

• There is suspicion of fraudulent activity.
• The product is out of stock or discontinued.
• Incorrect pricing or technical errors occur on our website.

5. Customer Responsibilities

By placing an order, you agree to:

• Provide accurate and up-to-date billing, shipping, and contact information.
• Ensure safe receipt of products at the address provided.
• Review ingredients carefully to avoid allergic reactions or sensitivities, as Oliva Beauty is not liable for misuse of products.

6. Shipping & Delivery

All orders are fulfilled according to our Shipping Policy. Delivery timelines, costs, and options are communicated at checkout. Customers are responsible for customs duties, import taxes, or other fees for international shipments.

7. Payment & Billing

All payments are processed in accordance with our Payment Policy. Failure to complete payment may result in cancellation of the order.

8. Returns & Refunds

Returns and refunds are managed under our Refund & Return Policy. Customers are advised to review this policy carefully before initiating a return.

9. Limitation of Liability

Oliva Beauty will not be held responsible for delays caused by natural disasters, logistics providers, strikes, or unforeseen events beyond our control. Our liability is limited strictly to the value of the purchased product(s).

10. Customer Support

Our dedicated customer care team is available to assist with product recommendations, order inquiries, and general support. We aim to respond to inquiries within 24–48 business hours.

11. Contact Information

If you have any questions regarding this Sales Policy, please contact us at:

📌 Address: 4666 Rainbow Road, Rosemead, California, 91770, United States
📞 Phone: +1 626-280-9857
📧 Email: [email protected]

By purchasing from Oliva Beauty, you confirm that you have read, understood, and agreed to abide by the terms of this Sales Policy.