Effective Date: September 12, 2025

At Oliva Beauty, we are dedicated to ensuring that all transactions are processed smoothly, securely, and transparently. This Payment Policy outlines the acceptable methods of payment, billing procedures, and security practices applied when purchasing our skincare products. By completing a transaction through our website or directly with our team, you agree to the following terms.

1. Accepted Payment Methods

To accommodate our diverse customer base, we accept the following forms of payment:

• Credit/Debit Cards: Visa, MasterCard, American Express, and Discover.
• Digital Wallets & Gateways: PayPal, Apple Pay, and Google Pay (when available).
• Bank Transfers: For bulk or wholesale orders, subject to prior arrangement.
• Gift Cards/Vouchers: Issued by Oliva Beauty and redeemable only on our official platform.

2. Payment Terms

• All orders must be fully paid at checkout before shipping or delivery.
• Partial payments or deposits are only accepted for wholesale arrangements under signed agreements.
• Customers are responsible for any fees charged by banks, payment gateways, or currency conversions.

3. Invoicing

• Upon successful payment, an electronic invoice is automatically generated and sent to the customer’s registered email.
• Invoices include product details, prices, taxes, and shipping costs.
• For business clients, tax-compliant invoices can be issued upon request.

4. Security of Payments

We prioritize the security of your financial information:

• All transactions are encrypted using SSL (Secure Socket Layer) technology.
• We do not store sensitive details such as full credit card numbers or CVV codes.
• Our payment gateways comply with PCI-DSS (Payment Card Industry Data Security Standard) requirements.

5. Failed or Declined Transactions

• If your payment fails, the order will remain pending until a successful payment is received.
• Customers will be notified immediately via email if a transaction is declined.
• Repeated failed attempts may trigger fraud prevention measures, including account suspension.

6. Fraud Prevention

Oliva Beauty employs fraud detection systems to safeguard against unauthorized purchases. Suspicious transactions may be delayed, reviewed, or canceled. Customers may be asked to provide additional verification, such as proof of identity or billing authorization.

7. Refunds & Payment Reversals

• Approved refunds are processed in accordance with our Refund & Return Policy.
• Refunds are credited back to the original payment method used during purchase.
• Processing times vary depending on the bank or payment gateway, typically within 7–14 business days.

8. Customer Responsibilities

Customers are expected to:

• Provide accurate billing and contact details during checkout.
• Ensure sufficient funds are available to complete the transaction.
• Notify us immediately of any unauthorized charges related to Oliva Beauty.

9. Late Payments (Wholesale/Business Accounts)

• For wholesale or B2B agreements, invoices must be paid by the due date stated.
• Late payments may result in suspension of supply or additional charges.
• Persistent failure to pay may result in termination of the agreement and legal recovery action.

10. Changes to Payment Policy

We may update this Payment Policy to reflect changes in payment technologies, banking regulations, or business practices. Updated versions will be posted on this page with a revised effective date.

11. Contact Information

If you have questions about this Payment Policy or need assistance with a transaction, please contact our billing department:

📌 Address: 4666 Rainbow Road, Rosemead, California, 91770, United States
📞 Phone: +1 626-280-9857
📧 Email: [email protected]

By completing a purchase with Oliva Beauty, you confirm that you have read, understood, and agreed to this Payment Policy.