Effective Date: September 12, 2025

At Oliva Beauty, we are committed to delivering your skincare products quickly, safely, and efficiently. This Shipping Policy explains in detail how orders are processed, the shipping options available, estimated delivery times, and customer responsibilities. By placing an order through our website, you agree to the practices described in this policy.

1. Order Processing

• All orders are processed within 1–2 business days after payment confirmation.
• Orders placed on weekends or public holidays are processed on the next working day.
• If an item is out of stock, we will notify you immediately and provide alternatives such as replacement products, delayed fulfillment, or full refunds.

2. Domestic Shipping (United States)

• Standard Shipping: 3–7 business days depending on the destination.
• Expedited Shipping: 1–3 business days for faster delivery.
• All domestic orders include tracking information, which is sent to your email once dispatched.

3. International Shipping

• We ship worldwide using trusted courier services.
• Delivery typically takes 7–21 business days, depending on the destination country and customs clearance.
• International customers are responsible for any customs duties, taxes, or import fees imposed by their country.
• Delays due to customs inspections are beyond our control and may extend delivery timelines.

4. Shipping Costs

• Shipping charges are calculated at checkout based on product weight, dimensions, and destination.
• Free shipping promotions may apply on orders exceeding a certain purchase value, as indicated on our website.
• International shipping costs do not include local customs duties or import taxes.

5. Tracking Your Order

• Once shipped, customers receive an email confirmation with a tracking number.
• You can monitor your shipment via the courier’s official website.
• Please allow up to 24 hours after receiving tracking details for the system to update.

6. Delivery Issues

• Damaged Packages: If your order arrives damaged, contact us within 5 business days with photos of the product and packaging.
• Lost Shipments: If your package is lost in transit, we will initiate an investigation with the courier. Refunds or replacements will be issued after confirmation of loss.
• Incorrect Address: Customers are responsible for ensuring the accuracy of delivery addresses. Oliva Beauty is not liable for failed deliveries due to incorrect addresses provided at checkout.

7. Delivery Timeframes & Exceptions

• Estimated delivery times are provided for reference only and are not guaranteed.
• Delays caused by weather, courier backlogs, customs checks, or force majeure events are outside our control.
• We are not responsible for delays once packages are handed over to the courier.

8. Order Status & Communication

• You will receive three types of notifications: order confirmation, shipping confirmation with tracking, and delivery confirmation (when available).
• Customers may log into their account on our website to view order status updates in real time.

9. Return Shipments

If a package is returned to Oliva Beauty due to incorrect address, failed delivery attempts, or refusal to pay customs duties:

• Customers may request reshipment by covering additional shipping costs.
• Alternatively, customers may request a refund minus original shipping fees.

10. Contact Information

If you have questions about your order, shipping times, or delivery, please contact our customer support team:

📌 Address: 4666 Rainbow Road, Rosemead, California, 91770, United States
📞 Phone: +1 626-280-9857
📧 Email: [email protected]

By placing an order with Oliva Beauty, you acknowledge and agree to the terms outlined in this Shipping Policy.