Effective Date: September 12, 2025

At Oliva Beauty, we are committed to providing premium skincare products that meet the highest standards of safety and effectiveness. However, we recognize that customers may occasionally need to return or exchange items. This Refund & Return Policy explains in detail your rights, our procedures, and the conditions under which refunds, returns, or exchanges are granted.

1. Eligibility for Returns

• Returns are accepted within 14 calendar days of receiving your order.
• Products must be unused, unopened, and in their original packaging.
• A valid proof of purchase (receipt, invoice, or order confirmation number) is required.
• Products purchased through unauthorized resellers or third-party marketplaces are not covered by this policy.

2. Non-Returnable Items

For hygiene and safety reasons, the following items are strictly non-returnable:

• Opened or used skincare products (e.g., creams, serums, cleansers).
• Gift cards, promotional vouchers, and discount coupons.
• Clearance or final-sale items marked as “non-returnable.”
• Free samples or complimentary promotional items.

3. Damaged, Defective, or Incorrect Items

• If you receive a defective product, one damaged during shipping, or an incorrect item, you must notify us within 5 business days of delivery.
• We may request photographic evidence of the damage or error for verification.
• Upon approval, customers may choose between a replacement, store credit, or a full refund.

4. Refund Process

• Refund requests must be submitted in writing to [email protected] with order details.
• Once your return is received and inspected, you will be notified of approval or rejection via email.
• If approved, refunds will be processed within 7–14 business days and credited to the original payment method.
• Partial refunds may apply if items show signs of use or damage not caused by us.

5. Exchanges

We allow exchanges for equal or lesser-value products if:

• The request is made within 14 days of delivery.
• The original product is unopened and in perfect condition.
• The requested replacement product is available in stock.

6. Return Shipping

• Customers are responsible for paying return shipping costs unless the return is due to our error (defective, incorrect, or damaged item).
• We recommend using a trackable shipping service or purchasing shipping insurance for your return. We cannot guarantee receipt of returned packages without tracking.
• Return shipping costs are non-refundable.

7. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

• Check your bank account or credit card statement again.
• Contact your credit card company, as it may take time before the refund is officially posted.
• Contact your bank, as processing times may vary.
• If you still have not received your refund, please contact us at [email protected].

8. Customer Responsibilities

• Ensure all personal details provided for refunds and returns are accurate.
• Retain original packaging until you are certain you wish to keep the product.
• Provide prompt cooperation when additional documentation or evidence is requested by our team.

9. Policy Abuse

Oliva Beauty reserves the right to refuse returns, refunds, or exchanges if we detect patterns of abuse, such as excessive returns, fraudulent claims, or misuse of promotions.

10. Changes to This Policy

We may update this Refund & Return Policy at any time to reflect operational changes, customer feedback, or legal requirements. Any updates will be published on this page with a revised effective date.

11. Contact Information

If you have questions about returns, refunds, or exchanges, please contact our support team:

📌 Address: 4666 Rainbow Road, Rosemead, California, 91770, United States
📞 Phone: +1 626-280-9857
📧 Email: [email protected]

By purchasing from Oliva Beauty, you acknowledge and agree to abide by the terms of this Refund & Return Policy.